Andrea Rossi
Front Office Manager
andrea.rossi@example.com · +971 55 555 7043 · Dubai, UAE · linkedin.com/in/andrearossi
Profile
Front office manager at a 420-room five-star resort. Guest satisfaction in the top 5% of the brand, with a front desk team of 28 in 9 languages.
Experience
Front Office Manager — Azure Palm Resort (5★, 420 rooms), DubaiOct 2021 – Present
- Lead reception, concierge and guest relations: 28 staff
- Guest satisfaction 92/100, top 5% of 60 brand hotels
- Upselling programme adds AED 1.4M a year in room revenue
Assistant Front Office Manager — Grand Lagoon Hotel, VeniceMar 2017 – Sep 2021
- Ran night operations; opened the hotel’s first online check-in
Education
BA International Hospitality Management — Glion Institute of Higher Education, Montreux2012 – 2016
Skills
Opera PMS · Revenue & upselling · Guest relations · Team scheduling · Complaint recovery
Languages
Italian (Native) · English (Fluent) · French (Intermediate) · Arabic (Basic)