Sara Lindqvist
Customer Success Manager
sara.lindqvist@example.com · +46 70 555 21 84 · Stockholm, Sweden · linkedin.com/in/saralindqvist
Profile
Customer success manager for B2B software. Keeps enterprise customers growing: 97% gross retention and 118% net revenue retention on a $4M book.
Experience
Customer Success Manager — Fjordly, StockholmMay 2022 – Present
- Manage 40 enterprise accounts worth $4M ARR; 97% gross retention
- Built a health-score model in Gainsight that flags churn risk 60 days earlier
- Led 12 expansion deals worth $620k with the sales team
Onboarding Specialist — Fjordly, StockholmAug 2020 – Apr 2022
- Cut average time-to-value from 41 to 23 days by rewriting the onboarding plan
Support Agent — Nordvik Software, UppsalaJun 2018 – Jul 2020
- Resolved 60 tickets a day at 96% CSAT
Education
BSc Business and Economics — Uppsala University, Uppsala2015 – 2018
Skills
Gainsight · Salesforce · Onboarding · QBRs · SQL · Churn analysis
Languages
Swedish (Native) · English (Fluent) · German (Basic)